Troubleshooting

If something fails, slow down before retrying. Refreshing the page or reconnecting the wallet can help, but repeated signatures or transfers can create confusion.

Wallet connection failed

Close the wallet panel and reopen it.
Make sure the wallet extension or mobile wallet is unlocked.
Switch to the wallet you want to verify.
Retry Connect wallet or Verify wallet.

Wrong network or Polygon prompt

Switch to Polygon when the app asks for it. If the wallet shows a different chain or an unexpected domain, cancel and return to the official app page.

Balance not updating

Use the Portfolio refresh action.
Wait for pending deposits or withdrawals to settle.
Confirm whether the balance is in the connected wallet, trading wallet, deposit wallet, or CLOB balance.
If USDC.e is detected but pUSD is empty, use the app prompt to enable or convert funds.

Deposit pending

Keep the page URL and transaction or request details.
Do not repeat the same deposit immediately unless you understand the pending status.
Refresh after a few minutes.
If it remains stuck, contact support with the wallet address, amount, route, and approximate time.

Approval pending

Open your wallet and check for a pending signature or transaction.
Confirm that the prompt matches Approve Tokens or the setup step you started.
If it timed out, close the wallet panel and retry once.

Common reasons include thin liquidity, price movement, wrong network, missing credentials, missing approval, insufficient balance, market closed, or a rejected signature. For all-or-nothing failures, try Market, reduce size, or adjust max price.

Claim failed

Check that the market is resolved, your position is on the winning side, the connected wallet matches the verified wallet, and your wallet signature completed. If the in-app path is unsupported for your wallet mode, use the official fallback shown by the app.

Page not loading

Refresh the page.
Try the canonical route without extra query parameters.
Check whether public market data is stale or unavailable.
Try again after upstream services recover.

Close the modal with the X or back button.
Reopen the wallet or trade action.
If your wallet app opened separately, return to the browser after approving or rejecting.
On mobile browsers, switch back to the app tab if the wallet does not redirect automatically.

Get help

Use the docs header Get Help link when available. Include the page URL, market name, wallet address, approximate time, and exact visible error. Do not include seed phrases, private keys, or full secret credentials.